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  3. Video diagnostics not showing details

AT&T Video Optimizer - Video diagnostics not showing details

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by lkarthik76

1 Posts
1 Comments
Joined 2018-11-23
Video diagnostics not showing details
11.23.2018 08:14 AM
i have captured the details using andoid device, but its not showing any diagnostics result, like video stalls, startup delay ,etc. Please help
by sj1585

0 Posts
5 Comments
Joined 2013-07-24

Re: Video diagnostics not showing details
11.23.2018 09:13 AM
Hi,

Please let us know which device you are using.

Thanks
by sj1585

0 Posts
5 Comments
Joined 2013-07-24

Re: Video diagnostics not showing details
11.23.2018 09:15 AM
Hi,

Please provide detailed description of the test scenario to further assist you on the issue.

Thanks
by Tom Rickell

0 Posts
5 Comments
Joined 2017-07-13

Re: Video diagnostics not showing details
11.26.2018 09:40 AM
Hi Karthik,
It is also worth noting that we have a blog post detailing the extra steps needed for video analysis to occur:

https://developer.att.com/blog/att-video-optimizer-2-2-release

Essentially, the first frame of video payback needs to be manually identified. If you are seeing the wrench/screwdriver icon, that is the issue.

-Tom Rickell
AT&T Developer Outreach
by lkarthik76

1 Posts
1 Comments
Joined 2018-11-23

Re: Video diagnostics not showing details
11.27.2018 01:29 PM
Thanks,

iam getting invalid Manifest: seq-00001. segement count:3 error in movie Manifest. How to resolve this?
by Tom Rickell

0 Posts
5 Comments
Joined 2017-07-13

Re: Video diagnostics not showing details
11.27.2018 04:06 PM
Karthik,
If you provide us an email address, we can invite you to share the full trace via our ftp site. Then we can get more details directly from your trace, instead of asking lots of additional questions in email.
Thanks,
-Tom Rickell
AT&T Developer Outreach
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